1. Who We Are (Data Controller)
This Privacy Policy applies to the website operated by Cricket Tokai Netherlands B.V. ("we", "us", or "our"). We are committed to protecting and respecting your privacy in compliance with the General Data Protection Regulation (GDPR), local European data protection laws, and applicable US state privacy laws (including the California Consumer Privacy Act / CPRA).
Our Contact Details:
Visiting Address: A.H.G Fokkerstraat 5, 9403 AM Assen, Netherlands
Postal Address: P.O. Box 82, 9400 AB Assen, Netherlands
Website: www.cricketlighters.com
If you have any questions about this privacy policy or how we handle your personal data, you can reach out to us using the contact form on our website.
2. What Personal Data We Collect and Why
We collect personal data that you voluntarily provide to us, as well as data gathered automatically via cookies or similar tracking technologies to ensure our website functions correctly and securely.
A. Data Collected via Our Contact Form
When you fill out our contact form, we collect:
- Contact and identification details, such as your name, email address, phone number and country or location
- Information about you or the organisation you represent, such as user type, business name and website
- Details about your enquiry, interests, or requested products or services
- Business or commercial information you choose to provide, such as expected order volumes
- The content of your message and any additional information you submit
- Your communication and consent preferences
Purpose and Legal Basis (EU / GDPR): We use this information solely to respond to your questions, process your requests, route your inquiry to the correct regional department, and communicate with you effectively. The legal basis for this processing is our legitimate interest in managing customer and business service inquiries properly and efficiently.
Purpose (US Residents): We collect this information to fulfill your requests, provide customer support, and maintain business communications. We do not "sell" or "share" (as defined under US state privacy laws) your contact form information to third parties for cross-context behavioral advertising.
B. Cookies and Website Analytics
Our website uses cookies and similar tracking technologies to distinguish you from other users, secure the platform, and improve your browsing experience.
We use tools like Google Analytics to collect standard internet log information and visitor behavior patterns.
Legal Basis (EU / GDPR): The legal basis for non-essential tracking cookies is your consent, which is gathered via our website's cookie banner when you first land on the site. You can manage or withdraw your consent at any time via our site's cookie controls or browser settings.
Notice at Collection (US Residents): Depending on your jurisdiction, the use of analytics cookies may be classified as "sharing" or targeted advertising. You have the right to opt-out of such tracking by utilizing our cookie preference center or broadcasting a recognized Global Privacy Control (GPC) signal.
3. How We Share Your Data
As part of the Tokai international group of companies, your data may occasionally be shared with internal administrative departments or affiliated corporate entities strictly on a "need-to-know" basis to handle your requests or manage group compliance.
We do not sell, rent, or trade your personal data to external third parties.
Trusted service providers (such as IT hosting or analytics providers) may process data on our behalf under strict Data Processing Agreements (DPAs).
International Transfers: When personal data is transferred outside the European Economic Area (EEA) or your home country to affiliated entities or service providers, we ensure appropriate safeguards are in place, such as European Commission Standard Contractual Clauses (SCCs) or equivalent legal mechanisms.
4. Data Security and Retention
Security: We implement appropriate technical and organizational security measures to protect your personal data against accidental loss, unauthorized access, destruction, or alteration.
Retention: We retain contact form submissions only for as long as necessary to fully resolve your inquiry or request, after which the data is securely archived or deleted in accordance with statutory retention periods.
5. Your Privacy Rights
Depending on your place of residence, you have statutory rights regarding your personal data:
- European Users (GDPR): You have the right to request access, correction, or deletion ("right to be forgotten") of your data, restriction of processing, data portability, and the right to withdraw consent at any time. You also have the right to lodge a complaint with a supervisory authority (such as the Autoriteit Persoonsgegevens in the Netherlands or your local EU data protection authority).
- US State Residents (e.g., California / CCPA): You have the right to know what personal information is collected, request deletion of your personal data, correct inaccurate data, and opt-out of the "sale" or "sharing" of personal information (if applicable). We do not discriminate against you for exercising your privacy rights.
To exercise any of these rights, please reach out to us using the contact details or contact form on our website.
6. Updates to This Policy
We may update this privacy policy from time to time to reflect changes in our operations, technologies, or legal obligations. The latest version will always be posted directly on this page.
